Refund Policy
Refund Policy
This policy explains how refunds work for purchases made on our website and outlines the applicable requirements and steps.
1. When a Refund Can Be Granted
A refund may be approved in the following situations:
-
you exercise your legal right of withdrawal within 14 days
-
your return is accepted under our return rules
-
an order cancellation is approved by customer support
-
a product is proven defective or not as described, in accordance with applicable legal protections
All refund requests must be sent by email to the contact listed below.
2. How to Request a Refund
To start a refund request, contact customer support by email:
Please include:
-
your full name
-
the email address used to place the order
-
your order number
-
the reason for your request
We’ll confirm receipt once your request has been reviewed.
3. How Refunds Are Issued
If your refund is approved:
-
it will be processed using the same payment method used for your purchase
-
it will be issued within the legally required timeframe, and no later than 14 days after validation
Refund processing may be held until:
-
the returned item is received, or
-
proof of return shipment is provided
(whichever happens first).
4. What Amount Is Refunded
If applicable, the refunded amount may include:
-
the product price
-
applicable taxes
-
standard shipping fees when required by law
Return shipping costs remain the customer’s responsibility unless otherwise stated or legally required.
5. Bank Processing Times
After we issue the refund, the time it takes for the amount to appear in your account depends on your bank, card issuer, or payment provider. This may take several business days.
6. Items That Are Not Refundable
Certain products may not be eligible for a refund when excluded by law, including:
-
customized or made-to-order items
-
opened or used products that cannot be returned for health or hygiene protection reasons (when applicable)
7. Contact
For any questions about refunds, reach out to customer support: